Service Team Associate

2 weeks ago


East Brunswick, New Jersey, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will play a critical role in delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide friendly and helpful customer service, answering questions and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs.
  • Ensure a fast and friendly checkout experience, executing cash handling to standards and engaging customers on the benefits of our Rewards program and Private Label Credit Cards.
  • Participate in truck unloading, stocking, and planogram processes, maintaining store recovery standards to deliver our Brand Promises.
  • Perform merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
Requirements
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

As a Service Team Member at Michaels Stores, you will have the opportunity to work in a dynamic and creative environment, develop your skills and knowledge, and grow your career with a leading retailer. We offer a competitive total base pay range of $18.80 and a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We strive to create a workplace that is inclusive, respectful, and supportive of all employees, and we encourage applications from diverse candidates.


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