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Senior Consumer Loan Specialist

2 months ago

Columbia Missouri, United States Republic Finance, LLC Full time
About Republic Finance, LLC

We are a leading provider of consumer loans and financial services, dedicated to helping our customers achieve their financial goals. With over 70 years of experience, we have built a reputation for excellence and a commitment to our customers and community.

Job Summary

We are seeking a highly motivated and experienced Senior Consumer Loan Specialist to join our team. As a key member of our branch, you will be responsible for originating consumer loans, developing strong customer relationships, and meeting sales goals. If you have a passion for finance and a desire to work in a dynamic and supportive environment, we encourage you to apply.

Key Responsibilities
  • Originate new loan business with new and existing customers
  • Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
  • Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
  • Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
  • Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
  • Closes loans, assembles loan folders, and breaks down files
  • Consistently meets or exceeds loan goals
  • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
  • Apply analytical skills to quickly and efficiently resolve any customer issues
  • Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
  • Processes insurance claims, follow-ups, and payments daily and maintains insurance log
  • Provides excellent customer care through daily transactions, customer inquiries, and problem resolution
  • Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
Requirements
  • High school diploma or equivalent
  • Minimum of 2 years of experience in a goal-oriented, incentive-based sales role
  • 1+ years of experience in the consumer finance industry preferred
  • Professional demeanor, positive attitude, strong communication, and customer relations skills
  • Ability to work well independently, as well as a dedicated team member
  • Ability to work in a fast-paced environment and successfully navigate priorities
  • Proficiency with Windows and Microsoft Office Suite
  • Valid driver's license, reliable transportation, and auto insurance
  • Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening
  • Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products
Benefits
  • Competitive compensation and benefits package
  • Health, dental, and vision insurance
  • 15 days of Paid Time Off (PTO) to start + 1 additional personal day
  • 401k + employer match
  • Company-provided Life Insurance & Long Term Disability
  • Employee Assistance Program - Confidential mental health support
  • Additional benefits with Republic Finance include:
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Professional offices with a friendly team environment
  • Monthly incentive bonus pay
  • Internal promotions