Customer Service and Sales Manager
4 days ago
We are seeking an experienced Retail Branch Manager to join our team at BankWest, with a salary range of $80,000 - $120,000 per year.
About the Role
In this role, you will be responsible for leading a team of retail banking staff to deliver exceptional customer service, drive sales growth, and manage branch operations. You will work closely with regional teams to achieve business objectives and improve processes.
Main Responsibilities
- Lead a team of retail banking staff to achieve sales targets and improve customer satisfaction.
- Develop and implement branch plans to drive revenue growth and customer engagement.
- Ensure accurate record-keeping and reporting, maintaining compliance with regulatory requirements.
- Collaborate with regional teams to achieve business objectives and improve processes.
- Stay up-to-date with industry trends and best practices, sharing knowledge with the team to enhance performance.
Requirements
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in retail banking or a related field.
- Proven track record of achieving sales targets and improving customer satisfaction.
- Strong leadership and communication skills, with ability to motivate and develop a team.
- Familiarity with banking regulations and compliance requirements.
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