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Automotive Service Consultant
2 months ago
Premier Subaru of Fremont is a well-established and thriving automotive dealership group, representing a diverse range of leading brands. We are committed to making a significant impact in our community through various philanthropic initiatives.
Currently, we are in search of a Service Advisor to enhance our customer service experience.
What We Provide
- Attractive compensation structure based on experience, with hourly wages starting at $15.50 and potential earnings ranging from $50k to $125k annually including bonuses.
- Comprehensive Medical, Dental, and Vision Insurance.
- 401(k) plan with company matching contributions.
- Ongoing professional development opportunities.
- Participation in community service initiatives through our Giving Hope Foundation.
- Employee incentives for referrals, vehicle purchases, and automotive services.
Key Responsibilities
- Manage service orders and oversee the workflow in the Drive Lane, ensuring customers receive prompt and courteous service.
- Take charge of the customer experience, ensuring that all interactions leave a positive impression.
- Provide comprehensive support for all customer inquiries, whether in person or via phone, to ensure seamless service.
- Maximize the efficiency of technicians' time to ensure service customers are attended to promptly.
- Distribute tasks among technicians effectively.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain Customer Success Index above company standards.
- Assist in diagnosing vehicle issues and ordering necessary parts and tools.
- Oversee warranty claims administration and provide training and supervision within the service department.
- Uphold company policies and ensure compliance with applicable laws and regulations.
- Foster positive relationships with manufacturers and promote a collaborative work environment.
Qualifications
- Strong organizational and interpersonal skills.
- Proven leadership abilities.
- Excellent time management capabilities.
- Exceptional communication skills with customers.
- Professional appearance and demeanor.
- Track record of success in service and sales.
- Demonstrated customer satisfaction achievements.
- Team-oriented and self-driven.
- Able to work independently with minimal supervision.
- Valid driver's license with a clean driving record.
Compensation Structure
- The Service Advisor position includes a base hourly wage of $15.50, with additional production bonuses based on individual or team performance, potentially reaching up to $95,240 annually.
- Performance bonuses may also be available, ranging from $0.00 to $2,000, depending on benchmarks.
- A fully trained and motivated Service Advisor can expect to earn between $29,760 to 125,000+ annually, inclusive of base pay, commissions, and bonuses.
All candidates must undergo a pre-employment drug test and background check to ensure a cohesive and effective team environment. We are an equal opportunity employer and uphold a strict non-discrimination policy.