Beauty and Wellness Expert

2 weeks ago

Effingham, United States Walgreens Full time
Job Description:

As a Beauty and Wellness Consultant at Walgreens, you will play a vital role in maximizing sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner. You will give impartial, personalized, expertise and advice regardless of brand and budget.

You will demonstrate a passion for beauty and wellness and provide inspirational beauty knowledge and know-how. You will provide customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look.

Key Responsibilities:
  • Engage customers by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options.
  • Provide expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
  • Lead and deliver in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
  • Build relationships with customers; provide authentic closure of customer interaction and build and foster relationships.
  • Engage with omni-channel solutions to enhance customer engagement/experience.
  • Locate products in other stores or online if unavailable in the store.
Requirements:
  • High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
  • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Knowledge of products and brands in order to engage and meet the needs of the customer.
  • Experience building and maintaining relationships within a team.
  • Basic level PC/tablet skills.
  • Requires willingness to work flexible schedule including evenings, weekends, and holidays.
  • Must be fluent in reading, writing and speaking English.
Preferred Qualifications:
  • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience demonstrating makeup application and providing makeovers to customers.
  • Experiencing selling Prestige brands.
  • Degree from Beauty School.
  • Experience with another retailer in the form of an Externship.

Walgreens is an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

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