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Senior Technical Account Manager

2 months ago

Southfield, Michigan, United States Applied Innovation Full time
Position Overview

Applied Innovation is on the lookout for a detail-oriented and customer-focused professional to take on the role of vCIO/Technical Account Manager. This position emphasizes post-sales account management and is pivotal in fostering client relationships.


Key Responsibilities:
  • Overseeing a portfolio of existing clients and addressing their technology and security requirements.
  • Actively engaging with clients to comprehend their technology needs and financial limitations.
  • Documenting the technological landscape of clients.
  • Identifying necessary products and services to enhance the client's operational efficiency.
  • Collaborating with clients and internal teams to generate accurate client quotations.
  • Researching current technology trends to formulate strategic business technology roadmaps.
  • Presenting the technology roadmap to clients, attentively considering their feedback and providing expert guidance.
  • Engaging with the Service team to relay client insights.
  • Regularly advising clients on emerging technology trends and opportunities through scheduled meetings and reviews.
  • Building and nurturing business relationships is essential for our success.
  • Conducting meetings and strategic planning sessions with clients.
  • Communicating in a positive, professional manner.
  • Offering support and direction to Technology Specialists.
  • Staying informed about new software and hardware developments.
  • Effectively managing time with minimal supervision.
Qualifications:
To excel in this role, candidates must demonstrate proficiency in the following areas:
  • Familiarity with:
    • Windows Desktop Operating Systems and productivity applications
    • Apple iOS/Android mobile devices
    • Configuration and management of Exchange and Office 365
    • Windows Server setup and administration
    • VMWare Server setup and administration
    • Configuration and management of managed switches and routers
    • Firewall setup and administration
    • Wireless network configuration and management
    • Backup solutions configuration and management
  • Ability to present effectively in small group settings.
  • Capability to master the features of specific product lines.
  • Skill in interpreting complex network architectures.
  • Ability to guide team members through intricate problem-solving processes.
  • Proficiency in managing multiple project deadlines.
  • Competence in following and drafting procedural documentation.
  • Exceptional communication and customer service skills.
  • Dependability, professionalism, organization, and attention to detail.
  • Capacity to quickly learn and manage new information technology systems.
  • High adaptability and problem-solving skills.
  • Valid driver's license with a clean driving record.
Education and Experience:
  • A four-year degree or equivalent relevant experience.
  • Experience in leadership roles or in developing and presenting complex solutions to executive-level stakeholders.

Work Environment:
This role typically involves indoor work, requiring occasional travel for client meetings and collaboration with teams. The position is active, and the noise level is generally low to moderate.