Center Care Team Lead

5 days ago


Phoenix, Arizona, United States ArchWell Health Full time
Job Summary

ArchWell Health is seeking a highly skilled and experienced Registered Nurse to join our team as a Center Care Team Lead. In this role, you will be responsible for providing exceptional patient care and education, while fostering collaborative relationships with providers and other clinical operations staff.

Key Responsibilities
  • Adhere to clinical team workflows and perform daily staff nursing activities, including patient triage and education.
  • Collaborate with providers and center manager to identify opportunities for clinical performance improvement and develop strategies to address them.
  • Monitor compliance with national and organizational standards of care and prepare the market for internal and external quality audits.
  • Maintain current knowledge of state regulations for nursing, medicine, and pharmacy as it relates to scope of practice for back-office personnel.
  • Identify and provide resources for patient education and training for staff members on clinical conditions and processes.
  • Oversee clinical quality and patient safety through training and education of back-office personnel and administrative staff.
Requirements
  • Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
  • Track record of developing and implementing processes for providing excellent customer service.
  • Superior clinical/patient care skills.
  • Thorough knowledge of clinical procedures, legal rules and regulations, and best practices in healthcare.
  • Skilled in observation, training, and evaluating clinical/patient care competencies.
  • Ability to effectively leverage business and organizational knowledge within and across functional areas.
  • Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
  • Continuous desire to learn and adapt to new methods and technologies.
  • Self-starter with the ability to think creatively and work effectively.
  • Ability to build relationships and work effectively with diverse populations, including staff, providers, members, and family members.
  • Excellent critical reasoning, decision-making, and problem-solving skills.
Education and Experience
  • AA/AS degree in Nursing required; BA/BS degree in Nursing (BSN) or Healthcare Administration preferred.
  • A valid, active Registered Nurse (RN) license in state(s) of employment required.
  • A minimum of 5 years' current direct nursing/medical work experience required.
  • Work in a community-based clinic, public health department, or specialization with the senior population preferred.
  • BLS certification for healthcare providers required.

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