Customer Service Ambassador
21 hours ago
At JLL, we're seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our tenants and visitors.
Key Responsibilities:
- Courteously greet all tenants and visitors to the reception desk
- Sign in all authorized visitors according to our policies, rules, and regulations
- Contact tenants in a courteous and professional manner when a guest is not pre-registered
- Provide excellent service to all guests arriving at the building
- Process visitors' information and provide a visitor badge
- Provide access to visitors for tenant and non-tenant group events, as needed
- Answer any tenant phone calls and emails for assistance throughout the day
- Provide guidance/information as requested from tenants
Requirements:
- Exceptional interpersonal and communication skills
- Ability to multi-task in a fast-paced environment
- Proactive, approachable, and solution-focused
- Punctual and dependable
- Strong customer service orientation
- Experience with multi-line phone systems
- Proficient on basic Microsoft Office applications and the Internet
What We Offer:
As a Guest Service Representative at JLL, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our tenants and visitors. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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