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Patient Care Coordinator

2 months ago

Provo, Utah, United States Revere Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Revere Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Patient Communication: Facilitate quality patient communication, ensuring that patients receive accurate and timely information regarding their care.
  • Medical Triage: Manage inbound patient calls, acting as primary medical triage for all incoming queries for the Gastroenterology department.
  • Documentation: Thoroughly document each call in our electronic health record (EHR) system, maintaining accurate and detailed documentation.
  • Problem-Solving: Identify, resolve, and provide accurate and satisfactory answers to patient inquiries, escalating needs as appropriate.
  • Team Collaboration: Collaborate with healthcare staff and providers to ensure seamless communication and care coordination.
  • Training and Development: Assist in training new employees for similar positions and participate in ongoing professional development to enhance skills and knowledge.
Requirements
  • Excellent Communication Skills: Demonstrate exceptional communication and interpersonal skills, with the ability to effectively interact with patients, staff, and providers.
  • Technical Skills: Possess strong technical skills, including proficiency in electronic health records and other healthcare software systems.
  • Customer Service: Provide outstanding customer service, ensuring that patients receive a positive and compassionate experience.
  • Organizational Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Education and Experience: Possess a high school diploma or equivalent, with 1-3 years of experience in a medical clinic setting or call center environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, vision, and pet insurance.
  • 401(k) Plan: A 401(k) plan with employer matching contributions.
  • Paid Holidays: Paid holidays and time off for relaxation and rejuvenation.