Housing Specialist Case Manager

3 days ago

Lancaster, Pennsylvania, United States Tenfold Full time

About the Role:

Tenfold is seeking a skilled Housing Specialist Case Manager to join our team. As a key member of our staff, you will play a vital role in providing housing case management, housing location, and budget counseling to low-income individuals and families in Lancaster County and City who are initially experiencing homelessness and seeking permanent housing.

Key Responsibilities:

  • Develop a case plan with clients that addresses financial and housing barriers and goals.
  • Establish and encourage adherence to a personal budget and case management plan through pro-active housing and budget counseling sessions.
  • Proactively seek affordable rental housing units throughout Lancaster City and County on behalf of individuals and families enrolled in the program.
  • Assist in the development and implementation of Tenfold's efforts to recruit new landlords to rent to program clients.
  • Develop relationships with landlords and property managers who are offering quality affordable rentals.
  • Create and maintain consistent communication channels, both verbal and written, between several parties including tenant, landlord, collaborating agencies, debtors, and creditors.
  • Provide information and referral assistance regarding available support from mainstream benefits, appropriate social service agencies, and/or community programs.
  • Provide budget counseling and education to assist clients in establishing spending and savings plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
  • After housing placement, provide on-going case management and home visits (at least monthly) to complete financial assessment including review and adjustment of rental subsidies when applicable, ensure stability, prevention of homelessness, education on being a good tenant, and progress towards self-sufficiency.
  • Maintain accurate daily logs records and files for each client.
  • Complete HMIS (Homeless Management Information System) data entry per Lancaster County Homelessness Coalition requirements and guidelines.
  • Sustain accurate accounting records regarding escrow funds and payments.
  • Transport clients as deemed necessary and within Tenfold's personal safety protocols.

Requirements:

  • Associate's degree in social work or related field required, Bachelor's degree strongly preferred.
  • One year of relevant experience required; two or more years preferred. Knowledge of and experience in the homeless services field desired.
  • Commitment to the Housing First philosophy.
  • Sensitivity to cultural and socioeconomic characteristics of population served.
  • A conviction about the capacity of people to grow and change.
  • The ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
  • The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
  • Possess strong organizational skills with ability to meet a demanding workload.
  • Concentrated record keeping, budgeting, and mathematical skills.
  • Detail-oriented to complete requirements of files and contract compliance.
  • Experience with computers and knowledge of Microsoft Office.
  • Creative thinker/Adaptive Personality needed in order to provide case management.
  • Knowledge/understanding of tenant's rights and responsibilities.
  • Demonstrated knowledge of county social service agencies and community programs.
  • Ability to write and communicate professionally in English is required. Bilingual in Spanish is desired.
  • Valid driver's license and legal vehicle that is registered, inspected, and insured.
  • The ability to work collaboratively with other personnel and/or service providers or professionals.

Work Environment and Physical Requirements:

  • Sitting for extended periods, frequent walking, standing, reaching with hands and arms, use of hands and fingers for phone and keyboard.
  • Regular computer usage.
  • Regular talking and hearing.
  • Visual acuity (with or without corrective lenses); close vision, distance vision, and ability to adjust focus.
  • Working conditions are generally indoors with periodic exposure to weather to travel to meetings.
  • Capacity to use stairs is required for home visits/home inspections when clients are housed above the first floor.
  • Occasional need for lifting up to 20 pounds.

Equal Employment Opportunity:

Tenfold is an equal opportunity employer and does not discriminate on the basis of race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status, or genetic information.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation.

The agency shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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