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Master Technician

1 month ago

Palm Beach, Florida, United States AutoNation Full time
Job Title: Master Technician

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower our customers to make informed decisions. With a strong network of dealerships nationwide, we provide a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Job Summary:

The Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards, building customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Responsibilities:
  • Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Communicating with Parts Department and Service Advisors regularly to effectively manage production and customer communication.
  • Diagnosing the cause of any malfunction and performing repair, if authorized by the customer.
  • Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of customer vehicles.
  • Documenting work performed on each vehicle on the repair order.
  • Maintaining an inventory of normal technician's tools not normally inventoried by the Service department as 'special tools.'
  • Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
  • Providing an exceptional customer experience to drive loyalty.
Performance Metrics:
  • Targeted production.
  • Targeted sales.
  • Targeted Customer Satisfaction Index.
Requirements:
  • High School diploma or equivalent.
  • 2+ years experience as an automotive technician.
  • Automotive technical training (varies based on store needs).
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record.
Opportunities for Career Growth:
  • Master-Certified Technician.
  • Service Advisor.
  • Service Management.
Benefits and Perks:
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.