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Customer Experience Representative

2 months ago

Brentwood, New York, United States T-Mobile Full time

About the Role:

As a Mobile Associate at T-Mobile, you will be an integral part of our Retail Team of Experts, bringing the T-Mobile brand to life and delivering an exceptional customer experience. You will be a brand ambassador, building energy and excitement around our products and services, and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving.

Key Responsibilities:

  • Build proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty.
  • Help customers pick up where they left off in their shopping journey, whether online, through customer care, or in-store.
  • Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate the value of T-Mobile plans and services.
  • Complete training on T-Mobile's in-store experience, new skills, and processes, knowledge of systems, and reference resources.
  • Make the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establish relationships with and partner with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.

Requirements:

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, retail environment preferred (Required)
  • Passionate customer advocate with the desire to be themselves when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
  • Effective at balancing customer needs and performance goals (Required)

Benefits:

  • Competitive hourly base pay of $20.00
  • On-the-job training and eligibility for incentive pay within the first 90 days
  • Annualized incentive target of $18,000/year for Mobile Experts
  • Guaranteed to earn $20/hour inclusive of base pay and incentives
  • Eligibility for an Annual Stock Grant and Employee Stock Purchase Plan
  • Access to comprehensive benefits, including medical, dental, and vision insurance, flexible spending account, 401(k), and paid time off