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Administrative Support Specialist

2 months ago

Romeoville, Illinois, United States RJW Logistics Full time
Job Overview

Position Title: Customer Order Management and Administrative Support

Company: RJW Logistics

Objective: To effectively manage customer orders and coordinate delivery timelines to enhance customer satisfaction. Provide administrative support to the Transport Operations Division.

Key Responsibilities:

  • Organize and process customer orders, including the scanning and indexing of documents.
  • Coordinate the scheduling of pickups and deliveries for customer shipments.
  • Maintain and update customer records and ensure accurate order documentation within the system.
  • Communicate with clients regarding any changes in schedules and potential service disruptions.
  • Comprehend and comply with company objectives, policies, and procedures.
  • Report customer inquiries and issues to the relevant personnel.
  • Ensure the confidentiality of company information.
  • Propose and implement enhancements to existing processes.
  • Assist in the preparation of operational reports and Tee Cards.
  • Carry out additional tasks as assigned.

Essential Qualifications:

  • Professional and friendly telephone communication skills.
  • Ability to communicate assertively.
  • Exceptional customer service capabilities.
  • Strong organizational and scheduling skills.
  • Proficient in computer software, including word processing and spreadsheet applications.

Required Skills:

  • Fundamental office clerical abilities.
  • Typing proficiency of at least 40 words per minute.
  • 1 to 2 years of experience in clerical roles.
  • Basic understanding of transportation and logistics principles.

Educational Background:

  • High School Diploma or equivalent qualification.

This summary encapsulates the essential aspects of the job description provided.