Customer Service Representative

4 weeks ago


Richmond Hill, New York, United States TravelCenters of America Full time
Company Overview

TravelCenters of America is a leading provider of travel centers, serving thousands of customers every day. Our mission is to deliver exceptional customer service and provide a convenient, one-stop shopping experience for our guests.

Salary

$13.50 - 14.00 per hour.

Job Description

In this role, you will be responsible for providing friendly, accurate, and efficient service to our guests in our quick service restaurant. Your primary goal will be to ensure that every traveler leaves the road better than they came.

You will be expected to:
  • Work in a fast-paced environment focused on great customer service.
  • Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Provide great tasting/quality food and a clean restaurant environment for all guests.
  • Process transactions of customers on a point-of-sale (POS) register.
  • Prioritize your work according to the kitchen and dining guest needs.
  • Maintain equipment per operating standards.
  • Follow proper safety procedures when handling and/or preparing food.
  • Establish strong communication and rapport with leaders and coworkers.
  • Perform other job-related duties as assigned.

Required Skills and Qualifications

To succeed in this role, you will need:
  • A dedicated individual who works well with others and is excited to be part of our team.
  • Basic computer/POS knowledge preferred.
  • Previous food service experience a plus.
  • Good verbal communication skills.
  • Ability to work flexible hours, including nights, weekends, and some holidays.

Benefits

We offer a comprehensive benefits package, including:
  • Medical, dental, vision, and life insurance.
  • 401(k) with a company match.
  • Vacation and paid holidays.
  • Tuition reimbursement.
  • On-site meal discounts.
  • A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunity for growth and advancement.

Work Environment

This role requires working in a fast-paced environment with exposure to outdoor elements in all seasons. You may also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level can be loud at times.

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