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Sales and Customer Service Representative

2 months ago

Bellevue Nebraska, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy Twin Creek. As a Sales Associate, you will play a key role in providing exceptional customer service and promoting our Total Body Care services to clients.

Key Responsibilities
  • Greet clients and guests upon arrival, ensuring a warm and welcoming experience.
  • Meet with clients to understand their massage and skin care needs, providing personalized recommendations and solutions.
  • Stay up-to-date on retail products and promotions, effectively communicating their benefits to clients.
  • Present information on our massage, stretch, and skin care services, as well as supporting retail products, to achieve sales goals.
  • Answer phone calls, set appointments, and check clients in and out for their sessions.
  • Keep management informed of client concerns and follow established policies and procedures.
  • Embody the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy in all interactions.
  • Support team goals and foster positive relationships with colleagues.
Requirements
  • Strong sales and customer service skills, with a focus on building rapport and trust with clients.
  • Ability to work effectively in a team environment and contribute to a positive and supportive team culture.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and colleagues.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.
What We Offer
  • A competitive hourly rate, with opportunities for bonuses and incentives.
  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurance.
  • A retirement plan with employer match.
  • Paid vacation and sick time.
  • Free massages and facials opportunities.
  • Up to 50% discount on retail products.