Client Service Ambassador

7 days ago


Cooper City, Florida, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this individual will play a critical role in delivering exceptional customer service and building trust with our clients and their pets.

Key Responsibilities
  • Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and staff.
  • Outbound Calls: Place follow-up calls to clients and prospective clients to provide updates and answer questions.
  • Financial Transactions: Present and explain fees, process payments, and recommend products and services.
  • Product and Service Recommendations: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
  • Hospital Maintenance: Ensure the facility is neat and clean at all times, both inside and outside.
What We Offer

We provide competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.

Equal Opportunity Employer

VCA Animal Hospitals is proud to be an Equal Opportunity Employer - Veterans / Disabled. We are committed to creating an inclusive and diverse work environment that values and respects all individuals.


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