Individualized Support Specialist

3 weeks ago


Sacramento, California, United States Cardinal Health Full time

We're seeking a highly motivated Individualized Support Specialist to join our team at Cardinal Health. As a key member of our operations team, you'll contribute to our mission of helping patients access life-saving medications. Your expertise will drive exceptional customer experiences and support the growth of our company.

**Job Summary:**

The Individualized Support Specialist is responsible for handling inbound calls, resolving patient/physician inquiries, and managing workloads. This role requires strong communication skills, technical proficiency, and the ability to work independently.

**Responsibilities:

  • Deliver exceptional customer experiences through inbound calls, email, and chat support
  • Investigate and resolve patient/physician inquiries and concerns in a timely manner
  • Enter detailed information into our proprietary software while conversing via telephone
  • Collaborate with internal teams to achieve business objectives

**Requirements:**

  • Minimum 1-year experience in customer-facing roles, preferably in healthcare or pharma
  • Basic computer knowledge, Microsoft systems, and telephony
  • Strong communication and problem-solving skills
  • Ability to prioritize tasks and meet productivity standards

**Salary Range:** $18.10 - $25.80 per hour

Anticipated hourly range based on location and qualifications.



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