Individualized Support Specialist
3 weeks ago
We're seeking a highly motivated Individualized Support Specialist to join our team at Cardinal Health. As a key member of our operations team, you'll contribute to our mission of helping patients access life-saving medications. Your expertise will drive exceptional customer experiences and support the growth of our company.
**Job Summary:**
The Individualized Support Specialist is responsible for handling inbound calls, resolving patient/physician inquiries, and managing workloads. This role requires strong communication skills, technical proficiency, and the ability to work independently.
**Responsibilities:
- Deliver exceptional customer experiences through inbound calls, email, and chat support
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into our proprietary software while conversing via telephone
- Collaborate with internal teams to achieve business objectives
**Requirements:**
- Minimum 1-year experience in customer-facing roles, preferably in healthcare or pharma
- Basic computer knowledge, Microsoft systems, and telephony
- Strong communication and problem-solving skills
- Ability to prioritize tasks and meet productivity standards
**Salary Range:** $18.10 - $25.80 per hour
Anticipated hourly range based on location and qualifications.
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