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Customer Service Lead

2 months ago

Nixa, Missouri, United States Mediacom Communications Full time
Job Title: Customer Service Lead

Mediacom Communications is seeking a highly skilled Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Responsibilities:
  • Provide daily motivation for the Front Counter team to hit daily sales goals.
  • Answer day-to-day questions about Mediacom policies and procedures to Front Counter staff.
  • Resolve any customer escalations for service and support.
  • Verification daily of all monies received, and batch releases.
  • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Requirements:
  • High School Diploma or GED required. Associates degree preferred.
  • 2+ years progressively related experience preferred.
  • Knowledge of all functions and related tasks in each area of front counter customer service.
  • Strong understanding of Mediacom CATV operations, products, services, and billing system.
  • Problem solving, motivation, and leadership skills.
  • Advanced communication (verbal/written) and customer service skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.