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Workplace Experience Coordinator

2 months ago

Dearborn Heights, Michigan, United States CBRE Full time
About the Role

We are seeking a highly skilled and customer-focused Workplace Experience Coordinator to join our team at CBRE. As a key member of our facilities management team, you will be responsible for delivering a world-class customer service experience to employees and guests of our designated building.

This role is part of our Workplace Experience function, which is responsible for providing exceptional support to clients and visitors of our building. As a Workplace Experience Coordinator, you will be the first point of contact for all individuals entering the facility, and you will be responsible for ensuring a warm and welcoming experience for everyone.

Key Responsibilities
  • Provide exceptional customer service to employees, guests, and co-workers, responding to inquiries and resolving issues in a professional and timely manner.
  • Manage visitor and parking passes, and ensure compliance with security protocols.
  • Answer phone calls in a professional manner, create presentations, and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of requestors.
  • Manage janitorial or maintenance work orders, coordinate and execute workplace services, including mail, office supply services, and onboarding.
  • Organize and manage on-site events, including securing event space, set up and tear down of the room, and delivery of supplies.
  • Follow property-specific security and emergency procedures, and notify appropriate parties to ensure the safety of all individuals in the building.
  • Coordinate with vendors who supply services or goods to the workplace.
  • Explain detailed and/or complicated information within the team, and follow specific directions as given by the manager.
Requirements
  • High School Diploma or GED with up to 2 years of job-related experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
About CBRE

CBRE is a leading commercial real estate organization that provides a range of services to clients across the globe. Our mission is to increase individual well-being, personal productivity, and organizational effectiveness through people-led, technology-enabled services. We offer a range of products and services that help clients work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. We provide scalable product suites that include concierge-quality services provided by talented CBRE hosts; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.