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Hearing Care Support Specialist

2 months ago

Miami, United States The University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

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The Department of Otolaryngology
  • Audiology at the University of Miami is currently seeking a full-time Hearing Care Support Specialist to work in Coral Gables, FL.
The Hearing Care Support Specialist enhances patient access to care by expanding the availability of audiology services, boosting productivity by minimizing wait times, improving patient satisfaction, and reducing costs by executing tasks that do not necessitate the professional expertise of a certified and/or licensed audiologist.
CORE JOB FUNCTIONS
Assists Audiologist in conducting audiological assessments and evaluations, ensuring proper fitting of hearing devices and technology. Supports the delivery of services, where appropriate.
Prepares examination rooms for patient assessments.
Assists with evaluations by preparing materials and handing instruments to the audiologist as directed. Cleans and sterilizes instruments while adhering to sterile technique principles.
Maintains accurate and comprehensive patient records and documentation.
Provides patients with fundamental instructions and information regarding examination procedures.
Organizes and replenishes audiology rooms with necessary supplies daily. Disposes of expired materials.

Evaluates audiology clinic organization and cleanliness weekly, checks hand sanitizer dispensers, and reports the need for refills and/or requests for deep cleaning.

Assists in performing clerical tasks such as answering phone calls and maintaining administrative records.

Utilizes IDX RIS/PACS to monitor patient arrival times and informs front desk personnel of patient delays to uphold the daily schedule.

Welcomes patients upon arrival and verifies patient information. Directs patients to the clinic or audiology room and ensures they are prepared for the provider.
Documents all equipment issues and reports them to the appropriate managing staff.

Assists in copying completed patient paperwork, delivering originals to the front desk for scanning, and distributing copies to relevant reading rooms.

Assists in the distribution of patient label stickers in Audiology.

Conducts daily biological checks of audiological equipment and reports any issues with equipment to the equipment manufacturer and Practice Manager.

Reports unusual incidents promptly to the appropriate supervisory personnel.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Certification and Licensing:Audiology Assistant Certification completion within the first three months of employment

Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Commitment to the University's core values.
Ability to work independently and/or in a collaborative environment.

Ability to multitask.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority.

As a result, during the Influenza ('the flu') season, the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer
  • Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time Employee Type:
Staff

Pay Grade:
H4