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Operations Manager

2 months ago

Southlake, Texas, United States Dogtopia of Southlake Full time
Job Description

**About Us**

Dogtopia of Southlake, a leading provider of dog daycare, boarding, grooming, and spa services, is seeking a highly motivated and organized individual to fill the role of Operations Manager. As a key member of our team, you will be responsible for leading our operations and ensuring a safe and clean environment for our furry friends.

Key Responsibilities:

  • Team Management:
    • Maintain optimal staffing levels and develop employees to meet the needs of our business.
    • Lead by example, coaching team members to contribute to a positive team-oriented culture.
    • Manage the completion of all spa services, including baths, nails, ear cleaning, and brushouts.
    • Deliver written performance reviews and provide positive written acknowledgement when due.
    • Work a flexible schedule, including evenings, weekends, and holidays.
    • Interview, hire, and onboard employees, ensuring each team member receives the necessary training.
    • Ensure a clean and safe environment for our dogs, maintaining and updating cleaning schedules, and holding team members accountable to Dogtopia's safety and cleaning standards.
    • Work closely with the Pet Parent Relationship Manager to complete new dog meet-and-greets.
    • Assist with in-store event days.
  • Financial and Administrative:
    • Manage team members, including quality control of work, safety, schedules, and employee records.
    • Maintain controllable expenses within budgetary constraints, forecasting, tracking, and ordering supplies, minimizing payroll, and actively seeking ways to maximize efficiency.
    • Communicate concerns or needs proactively and partner with the General Manager to resolve issues.
    • Develop team members in upselling and using dog evaluations to grow revenue.
    • Communicate concerns or needs to the General Manager proactively and partner to resolve issues.
  • Operations:
    • Maintain and update cleaning schedules, holding team members accountable to Dogtopia's safety and cleaning standards.
    • Proactively handle dog incidents, communicate with pet parents, owners, and HQ, and document and follow up as necessary.
    • Monitor dogs proactively with ongoing behavior issues and maintain action plans to retain those with minor issues.
    • Ensure operations meet Dogtopia standards for dog safety and cleanliness.
    • Be responsible for opening and closing the store.
  • Customer Service and Presentation:
    • Maintain a neat and organized environment at all times.
    • Set the example for team members and hold them accountable to internal and external customer service standards.
    • Keep team members engaged in their duties.
    • Strive for high customer service ratings.
    • Enjoy your team, grow your team, and play to your fullest potential.

About the Role:

This is a key leadership position that requires a strong business acumen, excellent communication skills, and a passion for delivering exceptional customer service. As the Operations Manager, you will be responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.