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Vice President of Operations
2 months ago
Position Summary
The Vice President of Operations will play a pivotal role in steering the daily operational functions while also crafting strategic initiatives aimed at driving business growth and enhancing sales efforts. This executive will be accountable for managing profit and loss, fostering client relationships, ensuring project delivery, and achieving overall financial success. The ideal candidate will be a strategic thinker with a robust business background, proven experience in setting and achieving business goals, and a history of driving growth and profitability in a service-oriented organization with recurring contracts.
Employment Type: Full Time, Exempt
Core Responsibilities
- Oversee all operational functions, ensuring the effective execution of installation projects and ongoing service agreements.
- Manage the entire operations team, providing direct oversight to both Installation and Service divisions.
- Collaborate with the President and other leaders to meet growth, revenue, and performance objectives.
- Engage with the sales department to secure long-term service agreements and promote repeat business.
- Drive operational excellence, fostering a culture of innovation to enhance service delivery methods.
- Contribute to the strategic direction and execution of the company's vision.
- Work alongside the President to uphold service quality and develop new standards that deliver value to clients.
- Recruit, mentor, and retain talented personnel to ensure sustained high performance.
- Stay informed about industry trends and swiftly adapt to significant changes affecting operations.
- Partner with senior management to devise and implement strategies for operational expansion and corporate growth through mergers and acquisitions.
- Ensure resource availability and allocation to meet operational demands.
- Maintain accountability for optimizing operational profitability, overseeing all installation and service activities.
- Deliver exceptional service through effective project management, fostering a culture of continuous improvement.
- Act as the company’s representative within the fire and life safety sector, cultivating strong relationships with clients, community leaders, and industry organizations.
- Support business development initiatives and pursue new client opportunities.
- Utilize existing industry relationships to generate new business prospects.
- Participate in executive discussions, contributing to the company’s strategic goals and objectives.
- Promote a collaborative environment with open communication and teamwork.
- Assist in planning activities to establish effective management practices for business operations.
- Ensure compliance with safety and risk management protocols.
Qualifications
- Bachelor's Degree (preferred) or equivalent experience in business leadership.
- Over 10 years of progressive leadership experience in a customer-centric service business.
- Dynamic leader with a track record of contributing to the strategic success of operations within a service-oriented company.
- Proven success in service delivery, client engagement, and profitability enhancement.
- Experience managing multiple service projects, including planning, scheduling, resource management, and financial oversight.
- Strong background in strategic and operational planning and client relationship management.
- Exceptional leadership skills with the ability to manage client relationships effectively and resolve conflicts.
- Experience in negotiating service contracts and understanding various contract forms and dispute resolution processes.
- Proven ability to develop and implement operational strategies.
- Demonstrated experience in business development and client acquisition, with a focus on securing repeat business.
- Analytical mindset with the capability to work independently and manage processes to achieve objectives.
- Experience in process improvement and creating efficient structures to enhance profitability.
- Active involvement in relevant industry associations.
- Strong leadership capabilities with a history of managing teams, inspiring staff, and overseeing recruitment and development.
- Attention to detail and professionalism in a fast-paced environment.
- Commitment to organizational excellence, integrity, and ethical decision-making.
- Strong analytical and problem-solving skills with excellent interpersonal abilities.
- High-energy leader capable of motivating and inspiring teams.
- Outstanding communication skills, sound judgment, and strong organizational capabilities.
Compensation and Benefits:
Starting compensation is $120,000 annually (dependent on experience). We provide a comprehensive benefits package, including health, dental, and vision insurance, short-term disability, life insurance, a 401k savings plan, paid time off, training opportunities, and a supportive team environment.
Equal Employment Opportunity Statement:
Alert Alarm is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
