Senior Manager, Content Design

5 days ago

Bellevue, Washington, United States T-Mobile Full time
Lead the Way in Content Design at T-Mobile

As a Senior Manager of Content Design, you will be responsible for leading a team of content designers and establishing a content design team within an established organization. Your primary goal will be to drive content guidelines and best practices, building deep connections and trust with users by delivering a cohesive product narrative and content strategy across product experiences.

Key Responsibilities:
  • Lead a team of content designers, providing feedback and coaching on career development and content creation and editing, to drive development of content and evolution of content management strategy across T-Mobile product experiences.
  • Establish a Content Design team within an established organization.
  • Drive content guidelines and best practices, to build deep connections and trust with users by delivering a cohesive product narrative and content strategy across product experiences.
  • Influence and lead style guides and design language to help establish clear language and tone.
  • Identify and champion the most efficient content workflows possible, while seeking opportunities to improve existing content workflows.
  • Organize existing content, create guidelines for future content, and ensure that all content aligns across channels and user touchpoints.
  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
  • Set clear objectives and KPIs for content quality, effectiveness, SEO, awareness, impressions, and visits.
  • Create tools, guides, and templates to empower the team to create their own great content and scale the discipline.
Requirements:
  • 4-7 years of experience in the development of content inventories, taxonomies, and strategies.
  • 2+ years of direct people management skills.
  • Experience collaborating with internal cross-functional partners to drive results.
  • Knowledge in technical software and knowledge of design and research process and strategy.
  • Previous experience in product, technology, or digital function highly preferred.
  • Experience leading content teams working with product or business teams.
  • Collaboration and cross-functional leadership.
  • Bachelor's degree in English, Communications, Journalism, Psychology, or equivalent work experience.

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