Program Manager

4 weeks ago

Minot, North Dakota, United States Alzheimer's Association Full time
Job Title: Program Manager

At the Alzheimer's Association, we are seeking a highly motivated and experienced Program Manager to join our team. This is an exciting opportunity to make a meaningful impact in the lives of individuals and families affected by Alzheimer's disease and other dementias.

Job Summary:

The Program Manager will be responsible for implementing the Alzheimer's Association's program delivery and growth strategy to reach more people with volunteer-delivered programs, especially in new, underrepresented, and rural communities. This includes identifying, recruiting, engaging, and growing volunteers and community partners while meeting Association best practices to achieve growth goals and benchmarks.

Key Responsibilities:
  • Provides care consultation services to individuals with dementia (any stage) and their care partners, including assessment of needs, identification of issues/concerns, and available resources, development of a plan of care, referral to appropriate resources, provision of emotional support, and education about dementia, and follow-up as needed.
  • Participates in regular clinical staffing, group/individual supervision, and continuing education sessions and discusses challenges cases with supervisor, as appropriate.
  • Develops and implements a data-informed, community impact plan to expand reach in each assigned market of opportunity defined by a strategic geography or population.
  • Conducts ongoing community assessments through Community Forums in each market to ensure that volunteer-led programs are aligned with community needs and offered where demand is high.
  • Recruits, trains, and leads volunteers to deliver and grow programs in designated markets, providing ongoing technical assistance, coaching, and support, and ensuring accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance.
  • Manages and maintains a portfolio of high-impact community partners using a relationship sales approach to grow the Association's program reach, expanding collaborative agreements with current partners in community networks, organizations, service providers, nonprofits, and faith institutions, and establishing new community partnerships beyond traditional partners to reach underrepresented communities.
  • Creates urgency for our cause by promoting a full-mission value proposition to support Alzheimer's Association campaigns such as quality care, fundraising, and advocacy efforts throughout designated communities.
  • Models and fosters behaviors that contribute to a culture that values the staff/volunteer/community partnership and is consistent with the Association's goals, best practices, and core values.
  • Ensures timely and accurate reporting of program, community impact, and volunteer performance data, as well as grant-funded projects (where applicable).
  • Partners with all mission pillars (Public Policy, Development, Concern and Awareness, Health Systems, Operations) to advance internal key performance indicators, examples may include recruiting advocates, providing media interviews, and advancing the Association's health systems strategy.
  • Fully integrates DEI activities into all programs and services.
  • Provides backup support to ND Program Director and other staff, as needed, with all activities.
  • Travels to communities in western North Dakota to deliver education, care consultation, and implement program reach strategy, whenever virtual delivery is not possible.
Qualifications:
  • Minimum four-year degree in social work, nursing, counseling, education, occupational therapy, psychology, sociology, therapeutic recreation, or related human service field is required. A Master's degree in counseling, social work, nursing, or psychology is preferred, or Master's degree equivalent experience, especially in the areas of dementia care or elder services may be considered.
  • 1-2 years of experience working in the geriatric field and/or the provision of psycho-social assessments and related action planning.
  • Experienced clinical/counseling skills in listening, assessment, empathy, advocacy, negotiation, referral, and closure.
  • Experience working with diverse communities preferred.
  • Professional experience conducting health evaluations, diagnostic intakes, and/or crisis intervention counseling.
  • Strong presentation skills and previous experience as a public speaker or educator.
Knowledge, Skills, and Abilities:
  • Proven success in building and maintaining key relationships and meeting strategic goals through volunteer-led initiatives.
  • Able to identify and cultivate relationships with community partners, organizations, volunteers, and diverse populations to create sense of urgency related to dementia awareness as a major health issue and motivate all to action.
  • Ability to effectively collaborate with others, hold others accountable, and reach mutually agreeable outcomes.
  • Familiarity with a public health approach focused on health promotion and early detection.
  • Experience building rapport/trust, assessing needs, and articulating a value proposition.
  • Ability to represent the Association effectively to community partners, community leaders, corporate partners.
  • Excellent written and presentation skills.
  • General knowledge of community health, community-based organizations, and systems.
  • Knowledge of Alzheimer's disease and related disorders preferred.
  • Strong organizational, staff, and project management skills.
  • Knowledge of community resources.
  • Ability to communicate effectively, both orally and in writing, with attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines with flexibility and good humor.
  • Willingness to work on evenings and weekends, if necessary.
  • Ability to occasionally lift 25 lbs, bend, and stoop.
  • Ability to travel.
  • Must have valid driver's license, access to reliable vehicle, good driving record, and proof of automobile insurance.

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