Senior Director of Accounting Operations

4 days ago


Phoenix, Arizona, United States Dialpad Full time
About Dialpad

Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to revolutionize the way businesses communicate with their customers, and we're looking for a talented Senior Director of Accounting Operations to join our team.

The Role

We're seeking a highly experienced and skilled Senior Director of Accounting Operations to lead our billing, collection, and financial management teams. As a key member of our finance team, you will be responsible for developing and implementing strategies to improve billing efficiency, reduce outstanding receivables, and enhance overall financial performance.

Key Responsibilities
  • Lead and supervise the billing, collection, and financial management teams
  • Develop and implement strategies to improve billing efficiency and reduce outstanding receivables
  • Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness, and timeliness
  • Implement and maintain the NetSuite SuiteBilling module and processes to streamline operations and improve efficiency
  • Monitor billing cycles and address any discrepancies or delays
  • Escalate point for resolving customer-related billing disputes
  • Lead process improvement projects and other system implementation projects related to the billing cycle
  • Develop and execute collection strategies to minimize outstanding receivables and reduce bad debt
  • Monitor accounts receivable aging reports and take appropriate action on delinquent accounts
  • Negotiate payment plans and settlements with customers as necessary
  • Lead process improvement and other system implementation projects related to the collection and cash application cycle
  • Partner with FP&A to build and maintain the collection forecast model
  • Lead the team to meet collection goals
Requirements
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field (Master's degree preferred)
  • Proven experience (typically 12+ years) in billing, collection, and financial management, preferably in a leadership role
  • Extensive experience in both enterprise B2B, high volume B2C billing and collection
  • 8+ years of people management experience
  • Strong knowledge of billing and collection processes, accounting principles, and financial regulations
  • Experience with billing and collection system implementations with proficiency in NetSuite ERP and SuiteBilling modules preferred
  • Customer service mindset
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong leadership and team management abilities
  • Effective communication and interpersonal skills
  • Attention to detail and high level of accuracy
About the Team

Our finance team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional results. We're committed to building a culture that celebrates identity, inclusion, and belonging, and we're looking for talented individuals who share our values.

What We Offer

We offer a competitive salary, stock options, and a comprehensive benefits package, including flexible time off, medical, dental, and vision plans, and a monthly stipend to help cover your cell phone bill, home internet bill, and gym membership costs. We also offer reimbursement for expenses related to professional development, up to an annual limit per calendar year.

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.


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