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Product Training and Development Leader

2 months ago

Orlando, Florida, United States Ziehm Orthoscan Full time
About the Role

Ziehm Orthoscan is seeking a highly motivated and experienced professional to fill the position of Service Product Training Leader. This role is responsible for providing technical training to support the company's training programs for the Orthoscan and Ziehm product lines.

Key Responsibilities
  • Design, develop, and deliver engaging product training tools for new and existing products.
  • Work closely with engineers, product managers, sales, and marketing to ensure that training programs accurately reflect the latest features, installation, and functionality.
  • Coordinate logistics for training sessions, including attendance and scheduling, room setup, and equipment preparation.
  • Manage training materials and resources to keep relevant and current, including presentations and online resources.
  • Monitor attendance and archive objective evidence of training attendance, database management, certification, and recertification.
  • Responsible for communication and coordination of units required for training sessions.
  • Responsible for the maintenance of appropriate documentation and for training results/status to meet management, regulatory, and audit requirements.
  • Conduct product training on the entire product line at onsite and/or offsite locations as well as virtual/online sessions.
  • Collect, organize, and review feedback from trainees, trainers, and service management to evaluate the effectiveness of the training programs.
Requirements
  • Bachelor's degree in electrical engineering, marketing, business, or other closely related field.
  • At least 2 years of experience in product training or as a coordinator/administrative role in an educational or training setting.
  • Proficient in Microsoft Office Suite and relevant software applications.
  • Knowledge of learning management systems (LMS) and online training platforms.
Competencies
  • Excellent communication and interpersonal skills.
  • Strong desire to provide outstanding customer service.
  • Ability to explain complex technical concepts in a simple and clear way.
  • Displays initiative to find solutions and work effectively with all levels in the organization.
  • Expected to become a subject matter expert on all products and services subject to training.
  • Demonstrate the ability to manage time effectively, prioritize work, analyze, and problem solve.