Customer Service and Office Support Representative
4 days ago
Main Responsibilities:
- Customer Interaction:
- Deliver top-notch customer service in English and Spanish.
- Manage incoming calls and respond to inquiries.
- Maintain a professional and welcoming atmosphere.
- Office Management:
- Ensure the office is tidy, organized, and well-stocked.
- Coordinate cleaning schedules and maintenance tasks.
- Support calendar management and meetings for managers and employees.
- Permitting & Documentation:
- Process permits for production jobs, including preparation, submission, and follow-up.
- Update permits in client dashboards and maintain accurate records.
- Customer Support & Data Management:
- Support scheduling site evaluations and preparing change orders.
- Update client information in the CRM, as needed.
- Event Planning & Execution:
- Assist with planning, scheduling, and executing company events.
- Coordinate logistics and décor for activities like meet-the-builder events or holiday gatherings.
- Represent Manuel Builders LLC at sponsored or community events.
- Marketing Support:
- Prepare and distribute marketing materials.
- Manage marketing collateral inventory.
- Ensure company presentation standards are met in the sales office and design center.
- Collaborate with vendors, designers, and contractors to maintain marketing assets.
- Partner with the corporate marketing department to address community-specific needs.
- General Administrative Support:
- Provide administrative support to managers and employees.
- Participate in creative problem-solving to improve operations.
Annual Salary: $50,000 - $60,000
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