Customer Service and Office Support Representative

4 days ago


Conroe, Texas, United States Manuel Builders LLC Full time
Bilingual Receptionist & Office Assistant Job Description: Manuel Builders LLC seeks an experienced and bilingual receptionist to provide exceptional customer service, handle office operations, and support permitting, marketing, events, and customer support.

Main Responsibilities:
  • Customer Interaction:
    • Deliver top-notch customer service in English and Spanish.
    • Manage incoming calls and respond to inquiries.
    • Maintain a professional and welcoming atmosphere.
  • Office Management:
    • Ensure the office is tidy, organized, and well-stocked.
    • Coordinate cleaning schedules and maintenance tasks.
    • Support calendar management and meetings for managers and employees.
  • Permitting & Documentation:
    • Process permits for production jobs, including preparation, submission, and follow-up.
    • Update permits in client dashboards and maintain accurate records.
  • Customer Support & Data Management:
    • Support scheduling site evaluations and preparing change orders.
    • Update client information in the CRM, as needed.
  • Event Planning & Execution:
    • Assist with planning, scheduling, and executing company events.
    • Coordinate logistics and décor for activities like meet-the-builder events or holiday gatherings.
    • Represent Manuel Builders LLC at sponsored or community events.
  • Marketing Support:
    • Prepare and distribute marketing materials.
    • Manage marketing collateral inventory.
    • Ensure company presentation standards are met in the sales office and design center.
    • Collaborate with vendors, designers, and contractors to maintain marketing assets.
    • Partner with the corporate marketing department to address community-specific needs.
  • General Administrative Support:
    • Provide administrative support to managers and employees.
    • Participate in creative problem-solving to improve operations.

Annual Salary: $50,000 - $60,000

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