Customer Service Representative

4 weeks ago


San Diego, California, United States Liberty Military Housing Full time
Overview

At Liberty Military Housing, we're dedicated to providing military families with comfortable, well-maintained homes in inviting communities across the United States. Our team of professionals is highly trained and proactive, with a solution-oriented mindset and unparalleled levels of empathy and understanding for our residents and one another.

Responsibilities

As a Call Center Representative, you will be responsible for providing exceptional customer service and assistance to the residents of Liberty Military Housing. This includes addressing their needs and concerns, responding efficiently and accurately, and providing administrative support to our district offices nationwide.

Qualifications

To be successful in this role, you will need:

  • A high school diploma or GED
  • Minimum 6-12 months of customer service experience
  • A flexible schedule to include weekends and/or evenings
  • Call Center and data experience
  • A customer-focused attitude and willingness to serve customers
  • Excellent verbal skills and exceptional listening, questioning, and call control techniques
  • Aptitude to handle challenging telephone call situations
  • Ability to accurately and efficiently process information and tasks
  • Excellent computer (MS Office - Word, Excel, and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems
What We Offer

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including:

  • Medical/Dental/Vision Insurance
  • Life and AD&D Insurance
  • 401k Retirement Plan with company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid Holidays per year
  • 40 hours Paid Sick Leave per year
  • 80 hours Paid Vacation per year


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