Customer Service Representative
1 week ago
McCrea Heating and Air Conditioning Services of VA, LLC is seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional customer service through professional interactions with customers via phone, email, or in-person.
Key Responsibilities:- Customer Interaction: Respond promptly to customer inquiries, resolve issues efficiently, and provide detailed information on services offered.
- Scheduling: Coordinate service appointments, sales consultations, and inspections, ensuring accurate cost and service details are provided.
- Promotions: Educate customers about Service Agreements, membership benefits, and current promotions, highlighting the value proposition of our services.
- Follow-Ups: Make timely follow-up calls for scheduling, renewals, confirmations, and other purposes, ensuring seamless customer experiences.
- Data Management: Maintain accurate and up-to-date customer records, process orders efficiently, and track service details effectively.
- Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction and maintain a positive reputation.
Required Skills and Qualifications:
- High school diploma or equivalent required; at least two years of customer service experience preferred.
- Excellent communication skills, including professionalism, active listening, and effective problem-solving.
- Technical proficiency in Microsoft Office, particularly Word and Excel, as well as CRM software such as Service Titan.
- Organizational abilities, including detail-oriented work, multitasking, and working under pressure.
- Adaptability and flexibility in a fast-paced environment, with ability to handle frequent changes and unexpected events.
Benefits:
- Competitive salary: $45,000 - $55,000 per year, depending on experience.
- 401(k) retirement plan with company match.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- AFLAC and short-term disability insurance.
- Life insurance and paid time off.
Mccrea heating and air conditioning services offers a supportive environment that values your contribution and fosters career growth. The estimated salary range reflects the average annual earnings for this position in the location.
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