Customer Service Representative

1 week ago


Warrenton, Virginia, United States McCrea Heating and Air Conditioning Services of VA, LLC Full time

McCrea Heating and Air Conditioning Services of VA, LLC is seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional customer service through professional interactions with customers via phone, email, or in-person.

Key Responsibilities:
  • Customer Interaction: Respond promptly to customer inquiries, resolve issues efficiently, and provide detailed information on services offered.
  • Scheduling: Coordinate service appointments, sales consultations, and inspections, ensuring accurate cost and service details are provided.
  • Promotions: Educate customers about Service Agreements, membership benefits, and current promotions, highlighting the value proposition of our services.
  • Follow-Ups: Make timely follow-up calls for scheduling, renewals, confirmations, and other purposes, ensuring seamless customer experiences.
  • Data Management: Maintain accurate and up-to-date customer records, process orders efficiently, and track service details effectively.
  • Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction and maintain a positive reputation.

Required Skills and Qualifications:

  • High school diploma or equivalent required; at least two years of customer service experience preferred.
  • Excellent communication skills, including professionalism, active listening, and effective problem-solving.
  • Technical proficiency in Microsoft Office, particularly Word and Excel, as well as CRM software such as Service Titan.
  • Organizational abilities, including detail-oriented work, multitasking, and working under pressure.
  • Adaptability and flexibility in a fast-paced environment, with ability to handle frequent changes and unexpected events.

Benefits:

  • Competitive salary: $45,000 - $55,000 per year, depending on experience.
  • 401(k) retirement plan with company match.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • AFLAC and short-term disability insurance.
  • Life insurance and paid time off.

Mccrea heating and air conditioning services offers a supportive environment that values your contribution and fosters career growth. The estimated salary range reflects the average annual earnings for this position in the location.



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