Service Team Member
2 months ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
- Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and maintenance, to ensure a positive shopping experience for customers.
- Merchandise Duties: Assist with truck unloading, stocking, and planogram processes to ensure accurate and efficient inventory management.
- Checkout Experience: Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring accurate transactions.
- Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to ensure seamless customer experiences.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain store standards, and promote a positive work environment.
- Physical Requirements: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Work Environment: Public retail store setting with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks.
- Retail and Customer Service Experience: Previous experience in retail or customer service is preferred.
Michaels Stores is committed to providing a positive and inclusive work environment for all team members. We offer opportunities for personal and professional growth, competitive pay, and a comprehensive benefits package.
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