Business Operations Leader

2 months ago

Waco, Texas, United States Dave's Hot Chicken - Austin Region Full time


The co-founder, Dave, a chef trained in Thomas Keller's Bouchon restaurant organization developed a straightforward approach: select the finest quality chicken, prepare it in a unique brine, and after deep frying, serve the most tender chicken accompanied by one of seven signature spice blends.

Overview

The Operations Manager will oversee the coordination and organization of daily business functions.

This role is essential for building a cohesive team and providing the necessary support and guidance to ensure seamless business operations.

Key Responsibilities

The Operations Manager is accountable for all restaurant functions at all times. They ensure that all restaurant management and team members fulfill their job responsibilities and meet performance expectations.

Specifically, they will:

  • Follow the outlined training program to acquire and teach new skills, duties, and responsibilities.
  • Communicate with their direct supervisor when additional training or guidance is required.
  • Ensure that operational assessments and quality checks are conducted effectively and consistently.

  • Organize shift schedules for team members and monitor attendance, punctuality, and time off.
  • Understand the impact of each job responsibility on guests, employees, and overall restaurant operations.
  • Ensure that the management team and team members collaborate to prepare menu items while adhering to cooking instructions, safety protocols, and hygiene standards.

  • Delegate daily cleanliness tasks such as clearing tables, sweeping and mopping floors, and sanitizing kitchen utensils and high-touch areas.

  • Address guest concerns and complaints professionally to resolve issues in accordance with restaurant policy.
  • Maintain a professional appearance by adhering to the uniform policy.
  • Focus on performance and understand expectations while being aware of performance outcomes.

  • Provide direction, supervision, and feedback to their management team and team members to sustain high productivity and morale.
  • Implement and adhere to cash handling policies and procedures.
  • Recruit, train, schedule, and oversee the daily tasks of their teams.
  • Manage purchasing, inventory, maintenance, and other operational functions.
  • Develop strategies to enhance workplace efficiency and achieve goals.
  • Concentrate on increasing sales and forecasting future performance.
  • Enforce compliance with company rules and directives.

Job Expectations

The Operations Manager is expected to create, implement, and monitor the restaurant's business plan.

Additionally, they will:

  • Effectively plan, organize, and execute all daily operational routines with the management team.
  • Ensure that all necessary administrative tasks and daily paperwork, including required checklists, are completed.
  • Confirm that opening procedures are carried out.
  • Foster an environment of trust to promote honest and direct communication.
  • Serve as a role model and set a positive example for the entire team in all business and personnel practices.
  • Adhere to company guidelines for food and cash management, following cost control measures to minimize restaurant expenses.

  • Ensure compliance with company policies and directives by themselves and the entire team.
  • Support the goals and decisions of their immediate supervisor and maintain professionalism.
  • Communicate effectively with their management team and team members to resolve any interpersonal issues as needed.

Requirements

  • High school diploma or GED preferred.
  • Must be at least 21 years old and fluent in English.
  • Previous experience as an Assistant General Manager or General Manager.
  • Certification in all stations following the training program.
  • Current ServSafe Certification.
  • Flexibility to work nights, weekends, and holidays.
  • Ability to stand for extended periods and work in a fast-paced environment.
  • Positive attitude while performing all duties.
  • Commitment to guest satisfaction.
  • Effective communication skills with coworkers and the management team.

Transportation & Accessibility

  • Reliable transportation to work, a valid driver's license, and proof of insurance are required.
  • Must have a reliable method of communication with supervisors and coworkers.

Hours

  • Must be willing to work flexible hours, including opening and closing shifts.
  • This includes working weekends, nights, and holidays as necessary.

Skills & Abilities

  • Ability to delegate tasks effectively.
  • Excellent time management, organizational, and planning skills.
  • Strong guest service and interpersonal skills.
  • Attention to detail and ability to multitask.
  • Confident, proactive, and willing to embrace challenges.
  • Ability to view restaurant operations from a guest's perspective.
  • Initiative and problem-solving skills.
  • Capability to stand for long periods, bend, stoop, and work in close quarters.
  • Ability to lift 50-75 lbs. comfortably.

  • Business Leader

    2 months ago

    Waco, Texas, United States Domino's Pizza LLC Full time

    Job Summary:We are seeking a highly motivated and experienced Business Leader to join our team at Domino's Pizza LLC. As a General Manager, you will be responsible for leading our team to achieve exceptional results and delivering outstanding customer service.Key Responsibilities:Lead and manage a team of Delivery Drivers, Team Members, and Inventory Control...

  • Fitness Business Leader

    2 weeks ago

    Waco, Texas, United States Crunch Fitness Full time

    Job Title: Managing Partner in TrainingCrunch Fitness is seeking a highly motivated and experienced Managing Partner in Training to join our team. As a key member of our leadership team, you will be responsible for growing a profitable business and eventually managing gym operations at Crunch Fitness - Undefeated Tribe.About the RoleThe Managing Partner in...

  • Waco Market Leader

    4 weeks ago

    Waco, Texas, United States Whitewater Express Car Wash Full time

    Job OverviewWe are seeking a highly motivated and experienced leader to join our team at WhiteWater Express Car Wash. As a Waco Market Leader, you will be responsible for fostering a positive and productive work environment, ensuring excellent customer service, and driving business growth.Key ResponsibilitiesFoster transparent and inspiring communication and...

  • Team Leader

    3 weeks ago

    Waco, Texas, United States Panera Bread Full time

    Unlock Your Potential as a Team Manager at PaneraAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Team Manager at Panera, you'll have the opportunity to develop your skills, grow your career, and make a real impact on our...

  • Retail Sales Leader

    1 month ago

    Waco, Texas, United States Hallmark eCards Full time

    Unlock Your Potential as a Retail Sales Leader at Hallmark eCardsAre you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for building strong relationships and a talent for leading high-performing teams? If so, we want to hear from you!As a Retail Sales Leader at Hallmark eCards, you will be...

  • Occupational Therapist

    2 days ago

    Waco, Texas, United States SLP Operations, LLC Full time

    We are seeking a highly skilled Occupational Therapist to join our team at SLP Operations, LLC. Our skilled nursing and post-acute rehabilitation setting provides a unique opportunity to work with a wide range of orthopedic and neurological conditions.Key Responsibilities:Develop and implement individualized treatment plans to improve patient function and...

  • Occupational Therapist

    3 days ago

    Waco, Texas, United States SLP Operations, LLC Full time

    SLP Operations, LLC is a network of skilled nursing and post-acute rehabilitation facilities located throughout Texas. We are seeking a full-time Occupational Therapist to join our team at the JEFFREY PLACE HEALTHCARE CENTER.As an Occupational Therapist with our team, you will have the opportunity to work with a wide range of orthopedic and neurological...

  • Shift Leader

    2 weeks ago

    Waco, Texas, United States Dave's Hot Chicken Full time

    Job Title: Shift LeaderThe Shift Leader plays a crucial role in ensuring the smooth operation of our restaurant during their shift. They are responsible for supervising fellow coworkers, monitoring performance, and ensuring compliance with company and safety policies.Key Responsibilities:Supervise and train team members to ensure they are performing their...

  • Team Leader

    4 weeks ago

    Waco, Texas, United States Panera Bread Full time

    Unlock Your Potential as a Team Manager at PaneraAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Team Manager at Panera, you'll be the driving force behind the success of our bakery-cafes, leading a team of talented individuals to...

  • Team Leader

    3 weeks ago

    Waco, Texas, United States Panera Bread Full time

    Unlock Your Potential as a Team Manager at PaneraAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Team Manager at Panera, you'll be the driving force behind the success of our bakery-cafes, leading a team of talented individuals to...

  • Restaurant Operations Manager

    3 days ago

    Waco, Texas, United States Gecko Hospitality Full time

    Restaurant General Manager OpportunityWe are seeking a highly skilled Restaurant General Manager to lead our fast casual restaurant in Waco, Texas. As a Restaurant General Manager, you will be responsible for maintaining quality restaurant operations, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Maintain quality restaurant...

  • Business Development Manager

    3 days ago

    Waco, Texas, United States Ecolab Full time

    The Food and Beverage business at Ecolab is seeking a qualified Business Development Manager to extend our market reach through targeted discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to take the lead, leverage Ecolab resources, and drive new customer acquisition. Highly skilled at...

  • Business Development Assistant

    4 days ago

    Waco, Texas, United States Axis Care Full time

    About the Role:We are seeking a highly motivated and detail-oriented Business Development Intern to join our team at AxisCare. As a Business Development Intern, you will play a vital part in our growth strategy by prequalifying leads for our Business Development Representatives (BDRs).Key Responsibilities: Conduct initial outreach and discovery with...

  • Regional Director of Operations

    4 weeks ago

    Waco, Texas, United States BayMark Health Services Full time

    Regional Director of OperationsBayMark Health Services is seeking a highly skilled and experienced Regional Director of Operations to lead our Opiate Treatment Program. As a key member of our leadership team, you will be responsible for developing and executing business strategies that drive profitable growth within an assigned geography.Key...

  • Driver Shift Leader

    2 weeks ago

    Waco, Texas, United States All My Sons Moving & Storage Full time

    Unlock Your Earning Potential as a Driver Shift LeaderAre you a motivated and experienced mover looking for a new challenge? Do you have a passion for leading teams and ensuring seamless operations? We're seeking a skilled Driver Shift Leader to join our team at All My Sons Moving & Storage!About the Role:Lead a team of drivers and movers to ensure efficient...

  • Restaurant Operations Manager

    1 month ago

    Waco, Texas, United States McDonald's Full time

    About UsWe are The Conlan McDonald's, a leading operator of McDonald's restaurants in Central Texas. We are seeking an experienced and driven leader to join our team as a General Manager.What We OfferCompetitive Salary: Starting at $45,000Career Growth OpportunitiesAnnual Performance ReviewsHealth Insurance (Blue Cross Blue Shield)Monthly Bonus Program (up...

  • Executive Leader

    1 week ago

    Waco, Texas, United States Club Car Wash Full time

    Job OverviewClub Car Wash is a rapidly expanding tunnel car wash company with a presence in multiple states across the United States. As a General Manager, you will play a crucial role in leading and developing a team of professionals who strive to provide exceptional customer service and excellent car wash quality.Key Responsibilities:Lead and develop team...

  • Regional Director of Operations

    4 weeks ago

    Waco, Texas, United States BayMark Health Services Full time

    Regional Director of OperationsBayMark Health Services is seeking a highly skilled and experienced Regional Director of Operations to lead our Opiate Treatment Program. The successful candidate will be responsible for developing and executing business strategies that drive profitable growth within an assigned geography, while managing resources and expenses...

  • Physician Business Manager

    7 days ago

    Waco, Texas, United States UnitedHealth Group Full time

    Role SummaryAs a Physician Business Manager at UnitedHealth Group, you will play a critical role in the success of our organization. You will be responsible for managing the operations of our provider network, serving as a liaison between our organization and contracted physicians. This is a unique opportunity to make a meaningful impact on the healthcare...

  • Mill Operations Supervisor

    7 days ago

    Waco, Texas, United States Graphic Packaging International Full time

    Job Summary:As a Supervisor in our Mill Operations team, you will be responsible for the direct supervision of the Fiber receiving and operational areas, including Waste Water treatment, production operations, quality, immediate maintenance coordination, and safety. This role requires strong leadership skills, with the ability to motivate and direct a team...