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Account Manager

1 month ago

Mason, United States EssilorLuxottica Full time
Job Summary

The Account Specialist is a key role within our organization, responsible for managing the overall relationship with assigned clients in the small and mid-market business segment. This includes consulting and analyzing vision benefit portfolios, resolving issues, and managing the renewal process. The ideal candidate will possess a high level of customer focus, ensuring client satisfaction and retention.

Key Responsibilities

Ensures client satisfaction and retention of assigned client base
Manages relationship with current clients and provides outstanding customer service
Serves as a subject matter expert for vision products in the insurance industry
Provides annual business reviews to largest clients and brokers
Provides on-time/accurate renewal proposals
Responds to inquiries and issues with a sense of urgency
Interacts daily by phone with external constituents
Develops strong relationships with internal and external constituents
Maintains/obtains proper licensing as required
Collaborates with clients to provide optimal vision benefit products
Finalizes and implements negotiated plan designs and renewals
Provides guidance and execution of team training
Provides coaching and mentoring to other team members

Requirements

Bachelor's Degree or equivalent
3+ years in a service-oriented profession with demonstrated success
Accident & Health Insurance License or ability to obtain license within 60 days of hire
Some travel required (up to 25% of time)
Superior professional communication skills - verbal and written
Strong phone presence
Strong organizational and follow-through skills
Proficient skills in MS Word, Excel, and Outlook
Ability to manage multiple priorities
Ability to anticipate customer's needs, strong customer focus

Preferred Qualifications

Experience and knowledge of vision benefits and/or insurance industry
Sales/Account Management experience
Experience using

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.