Car Sales Professional

7 days ago

Las Vegas, Nevada, United States Friendly Ford - Las Vegas Full time

Company Overview:

Friendly Ford - Las Vegas is a reputable automotive dealership specializing in new and used vehicle sales for over 50 years. Our team is passionate about our brand and dedicated to maintaining a positive and professional work environment.

About Us:

We value customer satisfaction and employee growth, making us a successful organization that provides exceptional service and high-quality vehicles.

Description of the Role:

This role involves being part of a leading automotive dealership in Las Vegas, Nevada, where you will have the opportunity to provide exceptional customer service and deliver top-notch vehicles to our clients.

Responsibilities:

  • Satisfies the transportation needs of vehicle purchasers.
  • Sells/leases and delivers a minimum of 10 units per month.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits a high level of commitment to customer satisfaction.
  • Maintains customer satisfaction scores that are at group average or above on a monthly basis.
  • Maintains high levels of customer service that are consistent with Friendly Ford standards.
  • Establishes and achieves annual and monthly objectives for unit sales, gross profits, and customer satisfaction.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps updated of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post-delivery items, tag/title work, 'we-owes', and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Maintains a professional appearance.

Benefits:

  • Competitive salary ranging from $75,000 to $175,000 per year
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Bonus Opportunities

Requirements:

  • High school diploma or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Two years of sales experience required.
  • Must be physically capable of showing customers around the dealership and entering and exiting and driving vehicles. Ability to walk and stand for long periods.
  • State of Nevada Sales License
  • State of Nevada Driver's License required.

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