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Food Service Supervisor

2 months ago

Lancaster, New Hampshire, United States Global Partners Full time
Job Summary:

Global Partners LP is seeking a highly skilled and experienced Food Service Supervisor to join our team. As a key member of our deli department, you will be responsible for directing and supervising all activities to achieve merchandising, sales, and customer service goals.

Key Responsibilities:
  • Direct and supervise department personnel to meet established goals and objectives.
  • Select, onboard, and coach new team members to ensure a smooth transition.
  • Schedule team members to ensure adequate coverage and meet business needs.
  • Engage with customers through effective communication, product information, and sampling.
  • Ensure orders are completed on time and to customer satisfaction.
  • Maintain a clean and safe work environment, adhering to county, city, and company guidelines.
  • Order products and supplies to maintain adequate stock levels and merchandising standards.
  • Oversee the preparation and serving of deli items, including breakfast, lunch, and dinner entrees.
  • Display deli items according to merchandising guidelines.
  • Follow product recipes and maintain quality and safety standards.
  • Rotate deli items for sale, ensuring quality and safety.
  • Receive merchandise, audit invoices, and position cases in storage areas.
  • Count product for inventory purposes and complete paperwork accurately.
  • Process cash register transactions, give change, and refunds.
  • Use equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.
Requirements:
  • High School Diploma or equivalent.
  • At least 18 years old.
  • Two years prior experience in a fresh foods environment, preferably in a management role.
  • Flexibility to work weekend, holiday, and evening shifts.
  • Reliable transportation and valid driver's license.
  • Serv-Safe certification preferred.
  • Desire to learn new products and recipes.
  • A love of foods and a creative nature.
  • Remain helpful, tactful, and courteous at all times.
  • Work quickly and efficiently to accomplish assigned duties.
  • Add, subtract, divide, multiply, and perform basic business math calculations.
  • Learn to use register, scales, scanners, and debit/credit terminals.
  • Learn UPC codes, store signage, and register keys and codes.
  • Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
  • Learn a wide variety of deli/food service products and ingredients.
  • Communicate openly and professionally through body language, facial expressions, and speech.
  • Listen to and understand verbal and non-verbal communication of customers and fellow team members.
Physical Requirements:
  • Lift up to 25lbs on occasion.
  • Reach above shoulder height and bend below waist.
  • Work in walk-in coolers and freezers.
  • Stand for long periods, bend, twist, and frequently lift and/or maneuver merchandise and supplies.
  • Be dexterous enough to use necessary equipment.