Business Intelligence Data Insights Specialist

3 weeks ago


Newark, New Jersey, United States Hire Talent Full time

Overview: Hire Talent is seeking a skilled Data Analyst/BI developer to join our team in Newark, NJ. As a hybrid role, you will work closely with our Genesys IVR development team to track customer journeys and improve IVR efficiency.

Responsibilities:

  1. Analyze customer journey data to identify areas for improvement
  2. Develop and maintain dashboards, reports, and analytics tools using PowerBI/Tableau
  3. Collaborate with Genesys IVR developers to implement changes and enhance IVR efficiency
  4. Provide regular analysis and insights to stakeholders

Requirements:

  • 3-5 years of experience as a Data Analyst or BI developer
  • Familiarity with contact center processes, KPIs, and metrics
  • Experience with BI/Analytics tools (PowerBI/Tableau)
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Benefits: Competitive salary ($85,000 - $110,000), comprehensive health insurance, paid time off, and professional growth opportunities.



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