Business Intelligence Data Insights Specialist
3 weeks ago
Overview: Hire Talent is seeking a skilled Data Analyst/BI developer to join our team in Newark, NJ. As a hybrid role, you will work closely with our Genesys IVR development team to track customer journeys and improve IVR efficiency.
Responsibilities:
- Analyze customer journey data to identify areas for improvement
- Develop and maintain dashboards, reports, and analytics tools using PowerBI/Tableau
- Collaborate with Genesys IVR developers to implement changes and enhance IVR efficiency
- Provide regular analysis and insights to stakeholders
Requirements:
- 3-5 years of experience as a Data Analyst or BI developer
- Familiarity with contact center processes, KPIs, and metrics
- Experience with BI/Analytics tools (PowerBI/Tableau)
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Benefits: Competitive salary ($85,000 - $110,000), comprehensive health insurance, paid time off, and professional growth opportunities.
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