Customer Service Leader

3 days ago


Albertville, Alabama, United States Food Lion Full time
Customer Service Leader

Join Food Lion as a Customer Service Leader and contribute to delivering exceptional customer experiences across our stores. As a key member of our Front End team, you will be responsible for providing fast, easy, flexible, and friendly service to our customers, ensuring they have a positive shopping experience.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience.
  • Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


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