Medical Assistant

About Howard Brown Health

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness, dedicated to providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Work with Us?

• Be part of a mission-driven organization committed to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
• BCBS HMO, PPO, and PPO Select Plans
• BCBS Dental
• BCBS Vision
• 3-weeks paid vacation and 1-week of personal time
• 12 accrued sick days per year
• 10 paid holidays, including Juneteenth
• PTO Exchange allows employees to turn unused PTO into liquid assets
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

About the Role

A Medical Assistant supports the delivery of care to patients and guides patients throughout the flow of clinical care appointments, under the direction of the Practice Manager and the care team Provider.

This role performs patient support services including, but not limited to, rooming, taking and documenting vitals, collecting lab samples, and supporting patients with the acquisition of ancillary services, following the Patient-Centered Medical Home standard model of care.

Responsibilities

• Performs routine clinical and technical functions, including measuring and recording vital signs, weight, height, and SPO2 (pulse oximetry), and medical equipment use and maintenance.
• Assists licensed Medical Providers with recording and updating patient medical, social, and medication histories.
• Assists licensed Medical Providers during in-person and virtual appointments, patient examinations, and procedures; and provides instructions to patients as directed by the Provider.
• Performs EKG, spirometry tests, hearing tests, vision/acuity tests, and any other ambulatory testing ordered by a licensed Medical Provider.
• Supports laboratory operations of specimen requisition review and all blood and non-blood specimen collections identified through venipuncture or capillary procedures, patient self-collection protocol, proper specimen labeling, and complete specimen processing as specified by third-party laboratory requirements.
• Performs medical equipment maintenance and logging, including the decontamination, preparation, sterilization, and distribution of required instruments and equipment throughout the clinic, utilizing infection control and safety practices during all process phases.
• Prepares and administers vaccines following licensed Medical Provider instructions and/or standing order protocols.
• Reports patient observations to the responsible licensed Medical Provider.
• Records collected patient health data in the EMR (Electronic Medical Record) system and manages EMR patient messages and medical refill requests.
• Maintains and reports clinic supply inventory needs and stocks essential clinical areas for patient care as necessary.
• Ensures the cleanliness and organization of clinic examination rooms, equipment, and work areas.
• Maintains logs for refrigerator/freezer temperatures, medication storage, controls for care point-of-care testing, and the maintenance of other medical equipment, as necessary.
• Participates in quality assurance processes via data collection, results evaluation, and recommendations

Requirements

• Medical Assistant I: High school diploma/GED or equivalent is required, and 0-2 years of experience working in a medical services setting.
• Certification in Basic Life Support AHA (American Heart Association) or ARC (American Red Cross) in-person training is required.
• Completion of an accredited Medical Assistant Program is required.
• OR Certified Nursing Assistant (CNA) with 2-3 years of experience in a medical setting that includes demonstrated Phlebotomy experience is required.
• Medical Assistant II: High school diploma/GED or equivalent is required, and 2-4 years of experience working as a Medical Assistant at HBH, or external Medical Assistant experience is required (This does not include externships and training).
• A Bachelor's degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis.
• Current certification as a Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) is required.
• OR Registered Medical Assistant (RMA) through American Medical Technologists (AMT) American Medical Technologists (AMT) is required.
• OR National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) is required.
• ORCertified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) is required.
• Medical Assistant III: High school diploma/GED or equivalent is required, and 2-4 years of experience working as a Certified Medical Assistant at HBH; or Certified Medical Assistant with 4-6 years of experience working as an uncertified Medical Assistant is required (This does not include externships and training).
• A Bachelor's degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis.
• Current certification as a Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) is required.
• ORRegistered Medical Assistant (RMA) through American Medical Technologists (AMT) American Medical Technologists (AMT) is required.
• ORNational Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) is required.
• ORCertified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) is required.
• All Medical Assistant I and II requirements must be completed and maintained.
• Certification is expected to be maintained and additional trainings must be completed including EMR superuser training and leadership cohort.
• Phlebotomy certification OR eligibility to sign up for phlebotomy certification upon hire is preferred.
• PCMH site champion.

Preferred Qualifications

• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to perform duties and responsibilities in accordance with HIPAA regulations, OSHA regulations, Infection Control policies and procedures, and standard precautions.
• Knowledge of and ability to adhere to Patient-Centered Medical Home Standards and participate in all Patient-Centered Medical Home efforts.
• Knowledge of and ability to adhere to CLSI (Clinical and Laboratory Standard Institute) quality standards to obtain acceptable patient identifiers throughout patient care.
• Knowledge of immunization management and schedules.
• Ability to work in a fast-paced environment.
• Ability to work with patients of all ages.
• Knowledge of sterilizing techniques.
• Ability to display initiative in the work setting.
• Willingness and desire to work with the LGBTQ community.

Equal Opportunity Statement

Howard Brown is an Equal Opportunity Employer.

We encourage people of diverse ages, sexual orientations, gender identities and expressions, disabilities, religions, races, ethnicities, socioeconomic statuses, abilities, work, and life experiences to apply.

We do not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status.

---