Member Services Representative II

19 hours ago


Rockledge, Florida, United States Launch Credit Union Full time
Job Summary

We are seeking a highly skilled Member Services Representative II to join our team at Launch Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting them with various transactions, and promoting our credit union products and services.

Key Responsibilities
  1. Member Service: Provide exceptional service to members, responding to their inquiries, and resolving their issues in a timely and professional manner.
  2. Transaction Processing: Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
  3. Cash Handling: Balance cash drawers, accurately account for all cash and monetary instruments, and follow all cash handling and balancing procedures.
  4. Product and Service Promotion: Identify member needs and recommend appropriate products and services, promoting our credit union offerings to enhance their financial well-being.
  5. Communication: Communicate effectively with members, responding to their inquiries, and resolving their issues in a timely and professional manner.
  6. Compliance: Follow all safety and compliance procedures to protect the assets of Launch Credit Union and its members.
Requirements
  1. A minimum of two years of similar or related experience.
  2. A minimum of one year of experience in identifying member needs and offering technical and sophisticated products in a production-driven environment.
  3. A high school diploma or GED.
  4. Strong interpersonal skills, including courtesy, tact, and diplomacy during personal contact with others.
  5. Very strong written and verbal communication skills.
  6. Demonstrated ability to build rapport and establish trust and confidence with members.
  7. Strong mathematical skills and accurate cash handling skills.
  8. Proficiency in the use of computers and ability to quickly learn software applications.
What We Offer

Launch Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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