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Insurance Service Associate III

2 months ago


Altamonte Springs, Florida, United States Allstate Full time

Allstate Customer Service Specialist III

Welcome to Allstate, a dynamic organization committed to adapting and evolving to meet the needs of our clients. This is an exceptional opportunity to join a team where your contributions can create a significant impact, challenge conventional methods, and help shape a brighter future. We uphold values such as integrity, diversity, and accountability, empowering every team member to lead and instigate positive change.

Position Overview:

  • Address moderate to complex inquiries from clients, accounts, and agents
  • Deliver product knowledge to both internal and external stakeholders
  • Resolve client concerns related to claims, policies, and billing matters

Primary Responsibilities:

  • Address routine, complex, and unique inquiries/issues
  • Ensure client satisfaction across all interactions
  • Practice active listening to understand client issues and show empathy
  • Process requests and modifications to client policies
  • Clarify claims submission processes and requirements
  • Employ critical thinking to identify interaction trends for the Leadership Team
  • Comply with regulatory standards
  • Document all client interactions

Qualifications:

  • High school diploma or GED is required
  • 2-3 years of relevant experience is preferred

Essential Skills:

  • Insurance industry experience is advantageous
  • Exceptional communication abilities
  • Proficient in Microsoft Office Suite
  • Ability to adapt to changing business needs
  • Strong time management skills
  • Ability to interpret and apply laws, rules, and regulations

Work Schedule:

Full-time shifts available with varying hours.

Training Program:

Mandatory training program to equip you with the necessary skills.

Employee Benefits:

Competitive salary, educational assistance, health and dental coverage, retirement plans, and additional perks.

Join Allstate and contribute to a company dedicated to safeguarding the aspirations and dreams of individuals.