Medical Benefits Navigator

3 weeks ago


Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time
Job Description:
The Woods Mullen Patient Benefits Coordinator will be responsible for enrolling patients in health care benefit programs, providing case management and systems navigation, and supporting women in identifying individual goals and accessing care. This role is an excellent opportunity to make a meaningful impact on the lives of vulnerable individuals and families.

About the Role:
This position will support the enrollment of BHCHP patients into health care benefit programs, provide case management and systems navigation, and support women in identifying individual goals and accessing care. The Patient Benefits Coordinator will also serve as a motivator, ally, and advocate for BHCHP patients who are staying at the Woods Mullen women's shelter.

Responsibilities:
  • Greet and register all patients in a manner that welcomes, preserves, and supports patient confidentiality, patient rights, and patient dignity.
  • Enroll patients in appropriate health insurance and benefits programs, navigating insurance transitions (e.g., turning 65).
  • Schedule primary and specialty clinic appointments, communicate with patients and providers, and support patients to attend these appointments with reminders and transportation support.
  • Facilitate medical record requests/release of information from outside healthcare providers.
  • Effectively multitask and prioritize clinical duties in a busy clinic environment.
  • Support quality and equity goals of the clinic team.

Requirements:
  • A high school diploma or equivalent required.
  • Experience in a medical setting and with insurance/benefits enrollment preferred.
  • Proficient reading and writing skills in English.
  • Computer skills preferred, including MS Office, e-referrals, MMIS, Virtual Gateway, NEHEN, EPIC, Azara, and basic office equipment operation.


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