Customer Service Representative

1 week ago


San Antonio, Texas, United States Fun Town RV Full time
Job Summary
">A Competitive Salary OpportunityWe are seeking a skilled Customer Service Representative to join our team at Fun Town RV. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the success of our business.

About Us
Fun Town RV is a dynamic and growing company with 14 locations across Texas. We pride ourselves on offering top-quality RV brands at affordable prices and delivering excellent customer service. Our state-of-the-art quality assurance facility ensures that every RV meets our high standards.

The Role
In this role, you will:
  • Assist customers in troubleshooting issues and scheduling repairs.
  • Greet service department customers promptly and courteously.
  • Listen to each customer's needs and clearly articulate repair requirements to our technicians.
  • Upsell recommended services using low-pressure, high-integrity methods.
  • Provide accurate estimates of repair costs.
  • Ensure adherence to dealership policy on customer vehicle care and operation.
  • Follow up on each repair and keep customers informed of progress.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pickup.
  • Review and explain repairs and associated costs with customers.
  • Handle customer concerns and complaints professionally.
  • Keep Service Manager/Management informed of all problems and potential problems.
  • Continuously learn new technical information and techniques to stay current with rapidly changing RV designs.
  • Enter repair orders and closure of repair orders with all necessary information.

Requirements
To succeed in this role, you will need:
  • Previous experience working with RVs or in the automotive industry.
  • Good computer skills.
  • Excellent organizational and sequencing skills.
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner.

Benefits
We offer a competitive salary, excellent benefits package, including major medical-dental-vision insurance, life insurance, paid time off, paid holidays, 401K (profit sharing), Christmas savings plan, and employee discounts in our company store.

Equal Employment Opportunity
Fun Town RV is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US.

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