Customer Service Representative
1 day ago
We are seeking a Customer Service Representative to join our team at Elmer's Home Services Heating & Air Conditioning in San Antonio, TX. As a Customer Service Representative, you will be responsible for answering customer inquiries, resolving issues, and providing exceptional customer service.
Job SummaryThis is a full-time position that requires a competitive wage of $48,000 - $58,000/yr, depending on experience. The typical schedule is Monday through Friday, 8am-5pm, with occasional evenings and weekends. We offer a comprehensive benefits package, including medical, dental, vision insurance, PTO, 401K, and more.
In this role, you will have the opportunity to work with a dynamic team of professionals who are dedicated to providing top-notch service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring that our customers receive prompt and courteous service.
Key Responsibilities- Answer customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service over the phone and via email
- Work closely with our sales and installation teams to ensure seamless service delivery
- Meet or exceed productivity and quality standards
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least 1 year of experience in customer service or a related field
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Bilingual in English and Spanish (a plus)
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