Customer Service Representative

1 day ago


San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

We are seeking a Customer Service Representative to join our team at Elmer's Home Services Heating & Air Conditioning in San Antonio, TX. As a Customer Service Representative, you will be responsible for answering customer inquiries, resolving issues, and providing exceptional customer service.

Job Summary

This is a full-time position that requires a competitive wage of $48,000 - $58,000/yr, depending on experience. The typical schedule is Monday through Friday, 8am-5pm, with occasional evenings and weekends. We offer a comprehensive benefits package, including medical, dental, vision insurance, PTO, 401K, and more.

In this role, you will have the opportunity to work with a dynamic team of professionals who are dedicated to providing top-notch service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring that our customers receive prompt and courteous service.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service over the phone and via email
  • Work closely with our sales and installation teams to ensure seamless service delivery
  • Meet or exceed productivity and quality standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 1 year of experience in customer service or a related field
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Bilingual in English and Spanish (a plus)


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