Aviation Customer Service Representative

1 day ago


Grand Rapids MI USA, United States BBA Aviation Plc. Full time
Job Description

As a Line Service Technician at Signature Aviation, you will play a critical role in ensuring the safe and efficient operation of our airport facilities. Your primary responsibility will be to provide exceptional customer service to our aviation clients, while also ensuring the smooth execution of ground service operations.

Key Responsibilities:
  • Provide professional and friendly customer service to aviation clients, including fueling, de-icing, and other ground service operations.
  • Operate and maintain ground service equipment, including fuel trucks, de-icing trucks, and other specialized vehicles.
  • Collaborate with colleagues to ensure seamless execution of ground service operations, including fueling, de-icing, and other services.
  • Maintain a safe and clean working environment, adhering to all safety protocols and procedures.
  • Perform other duties as assigned by management, including driving a shuttle vehicle and loading/unloading luggage and cargo.
Requirements:
  • High school diploma or equivalent required.
  • Valid state driver's license required; commercial driver's license (CDL) may be required in some locations.
  • Ability to pass background checks, drug tests, and receive an airport security badge.
  • Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
Preferred Qualifications:
  • Three to six months experience in aviation, customer service, or a related field.
  • Ability to use a computer and email, including passing computer-based training modules.

Signature Aviation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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