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Business Systems Analyst

2 months ago

New York, New York, United States Insight Global Full time

About the Role:

We are seeking a highly skilled Business Analyst/Quality Assurance Analyst to join our team at Insight Global. As a key member of our Direct-to-Consumer Organization, you will be responsible for gathering and writing requirements to support the operations QA and Trials team.

Key Responsibilities:

  • Gather and write technical requirements to assist in the management of trial users, trial app distribution, maintenance, and documentation.
  • Collaborate with Quality Engineering, Technology Delivery, PMO, Development, and Product Teams to ensure seamless project execution.
  • Monitor Slack, Centercode, and Trial Inbox for issues and escalate tickets to the proper business owners.
  • Provide timely responses to internal and external customers to troubleshoot issues.

Requirements:

  • 3 years of experience in a BA/QA analyst role.
  • Experience gathering and writing requirements to support technical teams/projects.
  • Prior experience working within an agile environment and workflows.
  • Good communication and interpersonal skills.

Preferred Qualifications:

  • Streaming/Digital Product and Industry Experience.
  • Experience working with Centercode.
  • Knowledge of visualization or dashboard tools like Tableau, Power BI, or JQL.