IT Business Systems Analyst

4 weeks ago

New York, New York, United States Kansas State University Full time
About This Role:


The IT Business Systems Analyst will provide administration and end-user support for our Business Systems SaaS solutions to support our CRM and ITSM systems.

In this highly collaborative environment, this unit thrives on providing creative, innovative, and timely solutions for our campus Business Systems users.

Kansas State University has a cloud-first strategy for all new applications and data structures while working to move on-premise systems to the cloud where feasible.


Job Responsibilities:
Lead and participate in system configuration, system enhancements, upgrades, and maintenance.

Monitor, plan, and perform system upgrades for business systems assigned. This includes quality assurance, troubleshooting, communicating, reviewing issues, recommending system modifications.

Maintain product expertise across the business systems application portfolio.

Mentor and assist support staff to ensure accurate and timely diagnosis/resolution of application issues.

Collaborate with key stakeholders and/or business analysts to iterate and improve existing or new processes and functions.

Collaborate with business analysts to provide system design options to meet business requirements.


Assists IT teams in the development of project plans to ensure projects are delivered on time and tasks are aligned for proper application delivery.

Ensures security standards are strictly followed and applied when configuring application-level settings.

Serve as lead technical liaison for multiple business units in supporting functional staff.


Collaborate with vendors to fully understand product roadmaps and assess how feature additions or modifications may impact assigned business units.


Partner with teams across the Division of IT to solve technology problems using SaaS systems and help scale existing applications.

Contribute to a highly collaborative environment with functional offices, application developers, data integrations and operations, and business intelligence.

Proactively recommend new features and improvements to optimize and grow the use of the platform.

Provide backup support and assistance to other team members.

Meet performance standards in accordance with service level agreements set by the information technology executive leadership team.

Assist in developing bid specifications and evaluations for cloud-based applications.

Develop and present proposals based on business system recommendations.

Document and communicate system changes, issues, and investigations.

Create and maintain documentation and knowledge base articles.


Keep current with technology trends through self-directed professional development, networking with colleagues, and completing training as required or recommended by IT leadership.


Explores modern technologies, tools, and techniques and works with the team and with leadership to continue to evolve our technology stack.


Participate in the planning and implementation of guidelines and procedures for application administration and configuration changes that are consistent with the Division of IT goals, industry best practices, and regulatory requirements.

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