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Customer Service Representative

4 weeks ago

Gillette, Wyoming, United States Border States Electric Full time
Customer Service Representative

Border States Electric is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, promoting sales, and obtaining orders to meet and exceed branch sales and gross profit objectives.

Key Responsibilities:
  • Work closely with sales and marketing staff to meet and exceed branch sales and gross profit objectives.
  • Obtain orders and provide proactive customer service sales and service functions, including order entry, expediting, pricing, returns, and coordinating deliveries.
  • Provide timely follow-up on customer technical inquiries and requests.
  • Maintain Open Order Reports, Billing Block Reports, and other reports as necessary.
  • Actively participate in the marketing and sale of Border States Electric products and services.
  • Consistently provide responsive, quality service to meet and exceed customer expectations.
  • Provide input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition, and procedures.
  • Coordinate with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery, or other credit areas.
  • Provide input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Requirements:
  • Minimum of a two-year business/trade degree or the equivalent in work experience.
  • Minimum of two years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems.
  • Technical ability to understand electrical systems with a minimum of two years of prior electrical distribution experience.
  • Ability to read, write, and speak in English.
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email, and SAP software.
Physical Requirements:

Frequency at which you would carry/lift in a typical day:

  • Lift from Waist:
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Lift from Floor:
    • 10 to 25 lbs. - Frequently
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Carried for Distance:
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
Additional Information:

Border States Electric is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial, and utility industries. Border States Electric has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness, and flexibility to outperform all others.

Border States Electric is an equal opportunity employer and a drug-free/smoke-free workplace.