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Patient Services Coordinator
2 months ago
We are seeking a highly skilled Patient Services Representative to join our team at Tidelands Health. As a Patient Services Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.
Key Responsibilities- Register patients for services, ensuring accurate and complete demographic, financial, and medical information
- Handle all first call resolution for assigned departments, transferring calls as necessary and making appointments as required
- Pre-register patients for procedures, verifying insurance and other necessary information
- Assist with making referrals, prior authorizations, and payment collections
- Provide excellent customer service, engaging patients throughout the registration process and ensuring a positive experience
- Manage patient visitor flow, assisting patients to their destination as needed and following hospital policy and safety guidelines
- Accurately enter required information into the electronic health system, following prescribed procedures for positive identification and medical record number assignment
- Review demographic and insurance information for completeness, correcting any deficiencies to avoid delayed collection efforts
- Obtain and document necessary signatures and forms, including Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice, and HIPAA Privacy Notice
- Provide information and handouts on patient rights and responsibilities, HIPAA Privacy Notice, and financial assistance documentation
- Thoroughly document insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations
- Answer inbound and place outbound telephone calls, directing callers and ensuring efficient and timely handling of calls
- Remind patients of upcoming appointments, relay instructions, and ask follow-up care questions as needed
- Cancel and reschedule appointments as necessary, and assist with identifying and initiating necessary referrals
- Organize, expedite, and follow-up on paperwork related to patient care
- Schedule appointments for providers and communicate necessary instructions to patients
- High School Diploma or equivalent required
- At least 1 year of related customer-facing experience, preferably in healthcare
- Demonstrated understanding of basic medical terminology preferred
- Call center, patient scheduling, and/or physician front-office experience preferred
This role requires the ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of accuracy and attention to detail. The physical demands of this role include standing, sitting, and walking, with occasional lifting of up to 15 pounds.
Tidelands Health is an equal opportunity employer and does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
