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Customer Service Liaison
2 months ago
The Customer Service Representative plays a vital role in ensuring the efficient and timely operations of Patient Account Services at Monadnock Community Hospital. This position is responsible for providing exceptional customer service, responding to patient and insurance inquiries, and maintaining over-the-counter operations.
Key Responsibilities:- Respond to patient and insurance inquiries in a timely and professional manner
- Maintain accurate and up-to-date records of patient and insurance information
- Collaborate with healthcare teams to resolve patient concerns and issues
- Provide excellent customer service to patients and their families
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of healthcare and insurance industry practices