Nexthink Digital Experience Platform Architect

3 weeks ago

Atlanta, Georgia, United States Scicom Infrastructure Services Full time
Job Description

At Scicom Infrastructure Services, we are seeking a highly skilled Digital Experience Platform Architect to join our team. This role is pivotal in ensuring employees have a seamless and productive digital experience, which is essential for modern business success.

Key Responsibilities:

  1. Solution Design & Architecture:
  • Design and architect end-to-end Nexthink solutions to optimize the digital employee experience.
  • Develop a scalable and secure architecture for Nexthink platform deployments, ensuring it meets enterprise-grade standards.
  • Collaborate with internal stakeholders, such as IT, HR, and operations teams, to align the Nexthink platform with business objectives.
  • Lead the development of high-level and detailed architecture designs for monitoring, analyzing, and enhancing the employee experience.
Platform Implementation & Customization:
  • Lead the deployment, configuration, and customization of the Nexthink platform to meet organizational needs.
  • Work with project teams to implement dashboards, reports, and custom integrations that deliver actionable insights on employee digital experiences.
  • Ensure the platform is integrated with other business systems (e.g., ITSM, HR systems) to provide a holistic view of employee experience.
Stakeholder Collaboration & Advisory:
  • Act as a technical advisor to both business and technical stakeholders, explaining the capabilities of Nexthink and how it can improve productivity, engagement, and satisfaction.
  • Provide guidance on best practices for using the Nexthink platform to improve digital employee experience, leveraging both industry knowledge and technical expertise.
Data Analysis & Reporting:
  • Develop methods for capturing and analyzing user experience data, including system performance, employee engagement, and satisfaction metrics.
  • Build and maintain custom dashboards and reports to monitor the digital health of the organization's infrastructure.
  • Translate technical metrics into business insights that can help senior management make informed decisions about IT and digital transformation strategies.
Continuous Improvement:
  • Stay updated with the latest developments in digital experience management and incorporate these innovations into Nexthink platform strategies.
  • Continuously assess and improve the performance of the Nexthink solution to ensure it adapts to evolving business and employee needs.
  • Implement automated processes to monitor and alert for any user experience issues, enabling proactive troubleshooting.
Security & Compliance:
  • Ensure that the Nexthink platform architecture complies with organizational security policies and industry standards.
  • Work with security teams to ensure that data protection and privacy standards are upheld within the Nexthink solution.
Training & Support:
  • Lead the creation and delivery of training sessions and materials for internal teams to optimize their use of the Nexthink platform.
  • Provide ongoing support and expertise to teams responsible for maintaining and expanding Nexthink solutions.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in IT architecture, with specific experience in Digital Experience or Employee Experience platforms.
  • Experience with Azure and Microsoft O365.
  • Extensive experience with Nexthink, including solution design, deployment, and administration.
  • Strong understanding of IT service management (ITSM), network infrastructure, and application performance monitoring.
  • Experience with cloud technologies, APIs, and enterprise-grade integrations.
  • Proficient in scripting and automation to enhance and extend platform capabilities.
  • Strong communication and collaboration skills to work with cross-functional teams.
  • Familiarity with enterprise security practices and compliance standards (GDPR, SOC2, ISO 27001, etc.).

Preferred Skills:

  • Nexthink certification is a plus.
  • Experience with other Digital Experience Monitoring (DEM) tools like Dynatrace, Aternity, or Lakeside Software.
  • Understanding of ITIL processes and frameworks.
  • Ability to work in a fast-paced and dynamic environment, handling multiple projects and tasks concurrently.

Soft Skills:

  • Strong analytical and problem-solving skills.
  • Ability to work independently and in teams.
  • Excellent communication and presentation skills.

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