Bus and Passenger Service Manager
2 days ago
We are seeking a highly skilled and dedicated individual to fill the role of Bus and Passenger Service Manager for our Hartford area operations. As a key member of our management team, you will be responsible for ensuring the safe and efficient operation of our public transportation services, as well as providing exceptional customer service to our passengers.
Compensation and BenefitsThe estimated annual salary for this position is $60,000-$70,000, depending on experience. In addition to competitive pay, we offer a range of benefits, including opportunities for advancement, a supportive work environment, and a comprehensive benefits package.
Key Responsibilities- Oversee the safe and efficient operation of transit buses, ensuring compliance with regulatory requirements and company policies
- Develop and implement strategies to improve customer satisfaction and retention
- Manage and train a team of drivers and support staff, providing coaching and feedback to ensure high performance standards
- Analyze data and metrics to identify areas for improvement and develop solutions to address them
- Collaborate with other departments to ensure seamless communication and coordination
- High School Diploma or GED
- At least 21 years old and valid CDL (Class A or B)
- P (Passenger) Endorsement and one of the following: S (School Bus), V (Student Transportation Vehicle), F (Taxi, Livery, Service Bus, Motor Bus or Motor Coach), or A (Activity Vehicle)
- Air brake qualified (no L restriction)
- No more than 1 moving violation in the last 3 years
- Minimum 2 years experience in a position requiring excellent customer service skills and leadership abilities
- Ability to work all shifts, including nights, weekends, holidays, and split shifts
- Must not have outside employment that interferes with employment at CT Transit
- Ability to pass DOT physical exam and meet physical requirements of the position
- Ability to effectively read, write, and comprehend basic English
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